Culture beyond Compliance

I enjoyed talking at the excellent Skillcast seminar yesterday on the topic of Culture beyond Compliance

If you missed it, fear not as the full recordings, takeaways and slides are available to access here: https://lnkd.in/evnuVM7u

And my session is here: https://lnkd.in/e-sFBJMr

It is not often I talk at an event which is book-ended by myself and the fascinating Alex Wood, a former fraudster turned educator and BBC presenter.

If that combination has lured you in to view the recording, please don’t skip over me, nor the other great presenters in your haste to hear Alex’s compelling story.

In my talk I covered:

➡️ Why a consideration of culture and behaviour in banking needs to be wider than the current FCA focus on Non Financial Misconduct.

➡️ The need to expand an approach to employees and compliance that moves from an artificial view (of an economically rational actor) into a realistic approach of human decision making, influences and biases.

➡️ In compliance, training and communication the imperative to understand how people really behave when faced with a decision or a dilemma, and the role of motivated reasoning. The difference of what people do, compared with their 100% compliant training answers.

➡️ The importance of seeking to understand culture and behaviour within an organization as a “complex” system and not a “linear” nor “complicated” system and the impact this has on effective approaches.

Thanks to Skillcast for the invite.

If you want to dive deeper into behavioural risk, re-assess your approaches, or need a presentation, please contact me.