What

behavOR can help you in the following ways.

Behavioural Risk Focus Areas

Building a

behavioural capability

As Lao Tzu said “give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime”.

Culture and behaviour can rarely be understood and changed as part of a one off project, and it is often more productive to build an ongoing muscle within the organisation.

behavOR can help with creating or growing a behavioural capability and embedding the requisite skills throughout a company.

A number of financial firms have now built behavioural teams in audit, risk, compliance and the business and their role, responsibilities and best practice are developing.

Deep dives

Behavioural challenges come in all shapes and sizes and you may want to undertake a targeted review to tackle a specific issue, concern or opportunity.

Deep dive reviews typically involve a combination of qualitative and quantitative work, with confidential interviews, group work and observation combined with insights from surveys, new behavioural analysis techniques and other data.

The work can focus on a team, location or a process. Examples include:

A function where repeated conduct or operational issues arise;
An end to end process where there is a lack of cooperation between teams;
A specific behavioural concern, such as the lack of psychological safety;
A governance forum that needs to be assessed for the quality of challenge, debate and decision making;
Sludge audits of systems and procedures that employees find hard to navigate.

The work focusses on assessment, reporting and remediation.

Conduct

We help with developing, reviewing and enhancing approaches to conduct, to ensure alignment with regulatory expectations, best practice and embedding behavioural considerations.

At behavOR we believe that progressing conduct frameworks, governance and policies alone is unlikely to be successful unless blended with behavioural insight and understanding.

We have extensive experience with UK FCA and other regulatory conduct requirements.

Risk culture

We help with developing, reviewing and enhancing approaches to risk culture, to ensure alignment with regulatory expectations, best practice and embedding behavioural considerations.

At behavOR we believe that progressing risk culture frameworks, governance and policies alone is unlikely to be successful unless blended with behavioural insight and understanding.

We have extensive experience with the European Central Bank and other regulatory risk culture requirements.

Operational resilience

We work on embedding behavioural considerations in approaches to operational resilience, both as part of a preventive structure and strategy, and in the immediate response to incidents, as part of business continuity planning.

Given the reliance on critical technology and third parties and the increase in cyber threats there is extensive regulatory and business focus on systems, governance, policies and procedures, and it is imperative that this is supported by a clear approach to the role and behaviour of people.

At behavOR we have also undertaken reviews of bank resilience issues and outages that identified contributory behavioural factors and remediation.

Advanced

data

analytics

behavOR works with Swarm Dynamics using an innovative blend of behavioural science and AI to automatically gain insight, measure and predict organizational behaviour. The approach leverages a deep understanding and assessment of organizational networks, can analyse any communication channel (such as Email, Teams, Slack, Symphony, etc) whilst ensuring maximum employee privacy. The resultant insights are supported by recommended actions whilst linking to KPIs to drive measurable impact.

Organisational Functions

Business

We can work with the business on building behavioural capability and insight, undertaking deep dives to highlight areas of interest or concern and understanding why change needs to recognize and incorporate how humans behave. This can encompass both internal and external challenges with staff and customers.

Training and communications

behavOR develop and deliver training and communications that connect with the audience and advance behavioural understanding. These can be tailored to focus on specific challenges using case studies, scenarios, and examples directly relevant to the organization's context and priorities.

You also may want to augment existing training, education and communication programs, that currently focus on technical, process or rule based expectations, with a deeper understanding of the behavioural factors that can help and hinder.

We are also happy to provide engaging key note talks, presentations and group facilitation on any aspect of behavioural insight that is a priority for your organization.

External Stakeholders

Regulators

Building on our extensive network of regulatory contacts and engagement we advise financial institutions on the latest developments in how regulators are integrating behavioural skills within their own organization, and their changing expectations on the approach and capabilities of regulated firms. This may be through the lens of prudential supervision, resilience, risk culture, organizational culture, governance and conduct.

Industry bodies

At behavOR we believe that it is imperative to work with the financial services industry to help develop best practices and allow institutions to learn from each other and subject-matter-experts. Our philosophy is that all boats float on a rising tide.

We are happy to work with, and give advice to, those financial service organizations who are seeking to advance industry-wide approaches to behavioural risk, culture, conduct and related disciplines.